Terms and Conditions

At NZ Skin Health we’ve got your back covered – literally!

Membership Program Terms & Conditions

Activations & Payments

All memberships are set up and charged through Ezypay Ltd. Active Member information is securely stored by Ezydebit Ltd and removed when a plan is cancelled. All payments are processed as per our subscriptions terms and conditions below. Payments are charged to your registered bank account or credit card on a monthly basis, starting the first Monday/Wednesday after signing up. Memberships are active from the date of signing and can be used right away. Memberships will continue to be charged unless a written request to cancel is received by NZ Skin Health from the member. Memberships cannot be transferred or used by any other persons at any time. If you, for any reason miss your annual skin check we do not refund the balance. A failed payment fee of $8.90 is charged by Ezypay Ltd when a payment is unable to be processed for any reason. If a payment is missed, the amount will be added on to the following months payment.

Cancellations

Your membership is an ongoing monthly payment and will only stop when you cancel. You can cancel your membership at any time with one months notice. Unless you have utilized your free annual molemap under the member benefit program within the first 9 months. In this case a cancellation fee to the equivalent value of 9 months worth of your selected membership will apply. 

Definitions

Annual mole map – Full body skin check by one of our dermoscopists & reviewed by one of our skin cancer doctors. Review may be done on site in the same appointment if availability allows for it, however will usually be reviewed separately by one of skin cancer doctors. Any recommendations or results will be discussed with you by phone or given to you via voicemail. We aim to have all mole map recommendations to you within 1 week from your visit.

Follow-ups – 3 month follow ups are usually recommended to review any potentially concerning lesions. Any follow up appointment recommended by the doctor is included in your membership.

Unlimited spot checks – Spot checks are booked as a 15 minute appointment, a limit of one lesion can be checked per appointment and a limit of one spot check per day can be booked. Unlimited spot checks are offered on a fair use basis and cannot be consecutively booked as an alternative to your full check-up.

Free sunscreen samples and other freebies – Any promotional samples will be given to you at your full body molemap appointments and are subject to availability of these product or materials.

Follow up reminder service – Reminders for Mole Maps or follow up appointments will be sent via txt message and email to your registered email address and/mobile number.

For any questions, contact us at info@nzskinhealth.co.nz or call us on Ph. +64 9 533 4141.