NZ Skin Health Privacy Policy

At NZ Skin Health, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.


Information We Collect

We collect personal information and health information that is necessary for providing you with our healthcare services. This may include:

  • Your name, date of birth, contact details, and NHI number
  • Your medical history, health conditions, and treatment details
  • Financial information for billing purposes
  • Any other information you provide to us or that is generated in the course of your care

We collect this information directly from you, from your authorized representatives, or from other healthcare providers involved in your care, as permitted by law


How We Use Your Information

We use your personal and health information to:

  • Provide you with safe and effective healthcare services
  • Communicate with you about your care and treatment options
  • Comply with our legal and professional obligations
  • Obtain payment for our services
  • Conduct research and analysis to improve our services 
  • Carry out other purposes for which you have provided consent

We will only use your information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.


Disclosure of Your Information

We may disclose your personal and health information to:

  • Our staff members involved in your care
  • Other healthcare providers, such as specialists or laboratories, who are involved in your care
  • Your authorized representatives, such as family members or legal guardians
  • Government agencies, such as the Ministry of Health, as required by law
  • Third-party service providers who support our operations, subject to confidentiality agreements
  • Researchers, subject to ethical approval and your consent (where required)

We will not disclose your information to overseas recipients unless we have your consent or are required to do so by law.


Your Rights and Choices

You have the right to:

  • Access and request a copy of your personal and health information
  • Request correction of your information if you believe it is inaccurate or incomplete
  • Request restrictions on how we use or disclose your information (although we are not required to agree)
  • Withdraw your consent for the collection or use of your information (where applicable)
  • Complain to us or to the Office of the Privacy Commissioner if you believe your privacy rights have been violated

To exercise these rights, please contact our Privacy Officer using the details provided below.


Data Security

We take reasonable steps to protect your personal and health information from misuse, loss, unauthorized access, modification, or disclosure. We use secure physical, technical, and administrative safeguards to protect your information, and we require our service providers to do the same


Data Retention

We will only retain your personal and health information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. In general, we will retain your health records for a minimum of 10 years from the date of your last consultation.


Use of Marketing Data and Analytics

We use various marketing and analytics tools on our website to help us understand how visitors interact with our site, improve user experience, and optimise our marketing efforts. This includes Google Analytics and other similar services.

Google Analytics uses cookies and tracking technologies to collect data like your IP address, location, device information, and on-site activities. This data is used to analyse trends, track users’ movements on our website, and gather demographic information. Your personal data may be transmitted to Google servers in the United States.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or changing your browser settings to block cookies. For more information on Google’s privacy practices, please visit Google’s Privacy Policy.

We may also use remarketing services to advertise to previous visitors of our website. Third-party vendors like Google or social media platforms like Facebook use cookies to serve ads based on your past visits. You can opt out of Google’s or Facebook’s use of cookies for advertising by visiting their ad settings.

By using our website, you consent to the processing of data about you by analytics providers in the manner described above. We are not responsible for the data collection and use practices of these third parties.

We will never sell your personal data collected through marketing analytics to any third parties. Data is only used for our own analysis and marketing purposes. We maintain appropriate security measures to protect this data and ensure its confidentiality.


Privacy Breaches

In the event of a privacy breach that poses a risk of serious harm to you, we will notify you and the Office of the Privacy Commissioner as soon as practicable. We will investigate the breach and take steps to mitigate any potential harm.


Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and obtain your consent where required by law.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Privacy Officer
NZ Skin Health
4A/10 Wellington Street, Howick, Auckland, 2014

By providing your personal and health information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy.

Last updated: 19 April 2024.